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Communication Processes

Author: SGR

This title includes three modules that teach participants how to communicate effectively, how to overcome communication barriers, and how to facilitate supportive workplace conversations.The series is appropriate for frontline workers, supervisors, and managers. 

For more information about this course and other courses offered by SGR, contact . 

 

$19.00
Qty:
  • Module 1

    Effective Cycle of Communication

    Before we can communicate effectively, we must understand the basics of interpersonal communication. This course introduces participants to the components of an effective communication cycle. Participants will review the message, medium, feedback, inference, intention, and other foundations components of an effective communication cycle. The course is suitable for employees at all levels.

    This course is part of a larger series that may reference topics discussed in a related course.  SGR recommends referencing the numbers included in the course title to determine the order each course should be taken. This course contains one or more quizzes that must be completed with a passing grade to receive completion credit.

    Duration: 00:30

  • Module 2

    Overcoming Communication Barriers

    Managing Communication Processes - Overcoming Communication Barriers is the second in a series of SGR courses dedicated to Effective Communication Processes. This course may be taken by employees at all levels of your organization, but is best suited for supervisory personnel. The course features SGR presenter Aretha Benavides. Aretha has over 20 years of professional experience at all levels of government. In 2011, Aretha was appointed the Deputy Secretary of the District of Columbia in the Executive Office of the Mayor by Mayor Vincent C. Gray. Prior to joining the Mayor's team Aretha worked with the North Texas Municipal Alliance as an Executive Trainer and Curriculum Developer, as well as an Adjunct Faculty Member for Tarrant County College teaching U.S. Government.

    This course is part of a larger series that may reference topics discussed in a related course. SGR recommends referencing the numbers included in the course title to determine the order each course should be taken. This course contains one or more quizzes that must be completed with a passing grade to receive completion credit.

    Presenter: The course features SGR presenter Aretha Benavides. Aretha has over 20 years of professional experience at all levels of government. In 2011, Aretha was appointed the Deputy Secretary of the District of Columbia in the Executive Office of the Mayor by Mayor Vincent C. Gray. Prior to joining the Mayor's team Aretha worked with the North Texas Municipal Alliance as an Executive Trainer and Curriculum Developer, as well as an Adjunct Faculty Member for Tarrant County College teaching U.S. Government.

    Duration: 00:30

  • Module 3

    Supportive Conversations

    Healthy communication is critical for a thriving workplace. There are many factors that contribute to healthy communication, but one of the most powerful ways is for workplace conversations to be supportive. This course is designed to meet the following objective: By the time supervisors complete this course, they will be in the position to leverage the strength of supportive conversations in order to foster healthy relationships throughout an organization.

    This course is part of a larger series that may reference topics discussed in a related course.  SGR recommends referencing the numbers included in the course title to determine the order each course should be taken. This course contains one or more quizzes that must be completed with a passing grade to receive completion credit.

    Duration: 00:30


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