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Extraordinary Customer Service

Featuring Presenter Brad Voss


Extraordinary Customer Service

As the pressure increases to keep citizens happy and local business growing and thriving, it is more important than ever that local government employees know how to deliver customer service at the highest level. Extraordinary Customer Service is designed to give participants a broad overview of customer service and addresses interacting with both internal and external customers.  This class instructs participants on topics including making great first impressions, professional phone etiquette, being respectful and responsive to customers needs, and dealing with difficult customers. 

Course Information:

  • Takes approximately one hour to complete.

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