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Telephone Skills Training for Local Government Employees

Featuring Presenter Hope Boyd


Course Description:

In today’s fast paced culture, it is critical that employees who answer the telephone are equipped to represent your organization professionally and courteously. They should also be able to successfully transfer calls, answer customer inquiries, and reduce rework that results from insufficient information gathering.  Telephone Skills Training for Local Government Employees prepares your workforce to do just that.  Additionally, this half-hour SGR online course prepares participants to streamline processes and maximize respect and accountability while creating a customer centric culture and reputation for excellence.

Course Objectives (By the end of the course, participants will be able to):
  • Properly answer a business phone
  • Properly transfer calls
  • Properly take a message
  • Properly address the needs of the caller
  • Properly manage difficult callers

 This course is suitable for employees at all levels of your organization who answer the telephone.


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